Helpdesk Button Press View

Ticket Information

User Name
Clark Hanson
User Email
chanson@contoso.com
Current User
unknown
Hostname
unknown
User Trust Factor
Ticket Number
unknown
Time Submitted
unknown
LAN IP
unknown
WAN IP
unknown
Problem Description
This is where the user problem description goes. It might be long, it might be short, who really knows. Hopefully they won't drone on but you never really know what you're going to get, do you?
User Selections
unknown

Network Diagnostics

Coming soon: Download a CSV
LAN Packet Loss
unknown
WAN Packet Loss
unknown
SSID
unknown
WAN Latency
unknown
Local Latency
unknown
wifi security
unknown
Primary DNS Suffix
unknown
DNS Server List
unknown
WiFi Signal Strength
unknown
Local IP
unknown
WAN IP
unknown
WAN Jitter
unknown
Local Jitter
unknown
Gateway IP
unknown

netDiag

unknown

nslookup results

unknown

Software Diagnostics

Device Status

Active Directory Domain Name
unknown
Disk IOPS Utilization
unknown
OS Install Date
unknown
System Uptime
unknown
CPU Usage
unknown
Memory
unknown
System Volume Size
unknown
System Volume Free
unknown

Real Time Software Processes

Coming soon: Download a CSV
unknown

Event Viewer: Application

Coming soon: Download a CSV
unknown

Event Viewer: System

Coming soon: Download a CSV
unknown

DnsCache results

Coming soon: Download a CSV
unknown

Hardware Diagnostics

A snapshot of User's kit.

Motherboard
unknown
Video
unknown
Fan Status
unknown
Battery Charge
unknown
Battery Discharging
unknown
BIOS Release Date
unknown